A standout opportunity for an experienced Estate Manager to lead operations at a high-profile, luxury, mixed-use development in London. The role covers residential, commercial and service accommodation, and requires a detail-oriented, people-focused leader with a solid grasp of technical building systems and compliance.

Responsibilities

Operational Oversight

• Ensure high standards across all aspects of building upkeep and resident experience
• Maintain and optimise MEP systems and PPM schedules
• Oversee SLAs, tender contracts, and licensing/compliance matters

Compliance & Safety

• Champion site safety, GDPR practices, and Building Safety Act compliance
• Develop SOPs and support disaster planning and regulatory audits

• Resident Relations
• Attend meetings, track feedback, and foster community engagement
• Ensure timely resolution of resident issues with clarity and professionalism

Reporting & Collaboration

• Work cross-functionally with department heads
• Deliver operational updates, budget reports, and performance metrics

Financial Control

• Set and manage operating/service charge budgets
• Monitor expenditure and prepare stakeholder updates

Qualifications

• MTPI or equivalent property management certification (desirable)
• Minimum 4 years’ experience in residential/commercial estate management (essential)
• Familiarity with HVAC, plumbing, electrical and building infrastructure
• Skilled in budget creation and service charge management
• Up-to-date knowledge of UK safety regulations and property legislation

• Salary: £55k-£65k
• Onsite role, based in W1