I am proud to be partnering with Burberry who are seeking an ER Expert to join their busy team. This is a Leeds based role.
Employee Relations Manager - Complex Cases & Change Management
Leeds City Centre (Hybrid - 3 days per week in office)
Salary: Competitive
Purpose
The Employee Relations Manager - Complex Cases & Change Management will take the lead on managing high-risk and complex employee relations matters, acting as a trusted advisor to leaders and senior stakeholders. This role is critical in shaping and delivering Burberry's ER strategy in alignment with their People Strategy and Burberry Forward. You will play a key role in driving change programmes, ensuring sensitive cases are managed effectively, and embedding strong ER frameworks across the organisation.
Key Responsibilities
Complex Case Management & Escalations
- Lead the resolution of complex and high-risk employee relations cases (disciplinary, performance, conduct, and Burberry Confidential).
- Provide expert risk assessment, mitigation strategies, and advice on employment law implications in collaboration with internal legal teams.
- Ensure cases are managed in line with legal frameworks, Burberry policies, and commercial needs.
- Take a lead role in high-profile investigations, delivering comprehensive reports and business recommendations to senior stakeholders.
Stakeholder Engagement
- Act as a trusted advisor to senior leaders and HR Business Partners on sensitive ER matters.
- Influence decision-making by delivering pragmatic, legally sound, and commercially focused advice.
- Build strong partnerships with Employee Services, B:Managers Advisory Service, HRBPs, and Centres of Expertise.
Change Programme Delivery
- Manage the design and delivery of ER-related change programmes, including restructures, consultations, and legislative updates.
- Provide ER leadership on business transformation projects and organisational redesigns.
- Support leaders through change with clear communication strategies, robust ER frameworks, and proactive risk management.
- Analyse ER trends, identify systemic issues, and develop preventative strategies with HRBPs and COEs.
- Contribute to policy development and lead initiatives to build line manager capability.
Skills & Experience
- Proven experience in employee relations management, ideally across multiple sectors (manufacturing, corporate, and retail).
- Strong knowledge of UK employment law and HR best practice; knowledge of wider EMEIA jurisdictions is advantageous.
- Demonstrated success in managing and resolving complex, high-profile cases.
- Exceptional communication, influencing, and stakeholder management skills.
- Proven ability to lead complex investigations with sensitivity and professionalism.
- Experience supporting or leading large-scale organisational change or transformation programmes.
- Strong analytical and problem-solving skills with the ability to balance legal, commercial, and operational considerations.
- Resilient and confident in challenging and guiding leaders through complex risk scenarios.
Please apply if you the skills and experience this is a great opportunity to work for an iconic brand.

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