Role Purpose:\n\n We are recruiting a Technician to join the team based in Docklands. The successful candidate will be responsible for ensuring all technical matters related to Control Systems, Plant, and Equipment Maintenance on-site comply with Health, Safety, Environmental, and Legislative requirements.\n\n Role Summary:\nCritical Alarm Response: Act as the first responder to critical alarm notifications across campuses, liaising with and providing information to the Client Service Desk team.\nTeam Supervision: Oversee the day-to-day operations of the maintenance team, ensuring the efficient delivery of hard services across data centres.\nService Delivery: Ensure high-level service delivery and the timely completion of reactive tasks in line with customer SLAs.\nCollaboration: Work alongside the manager to support service delivery.\nCompliance: Adhere to all quality, health & safety, and environmental policies within the data centre.Primary Objectives:\nTechnical Point of Contact: Serve as the primary technical liaison for clients and site staff, ensuring all planned and reactive maintenance is completed to client and legislative standards.\nEnvironmental Control: Monitor and maintain environmental controls within the building and specialist areas, ensuring compliance with required specifications and tolerances.\nChange Management: Apply change control protocols to documentation, software, and hardware, and develop methods for communicating changes to clients and internal teams.\nAlarm Management: Review and improve alarm management protocols.\nEmergency Operations: Collaborate with site and client management during emergency operations and procedures.\nMaintenance & Inspections: Perform equipment inspections, testing, planned maintenance, modifications, and fault-finding.\nFault Diagnosis: Investigate, diagnose, and rectify faults on mechanical/electrical distribution systems, plant, and equipment.\nSystem Operation: Start up, operate, and shut down service plant, equipment, and systems when authorized.\nCompliance: Report to the Team Leader on operational, regulatory, and statutory compliance matters.\nAudits: Conduct technical and quality audits to ensure asset and operational compliance.\nTechnical Support: Provide professional input during investigations, RCAs, and A3s.\nSystem Enhancements: Identify and recommend system improvements to enhance resilience and performance.Main Duties:\nCritical Environment Systems: Supervise the operation, maintenance, and repair of all critical environment systems, ensuring 100% uptime for critical power systems.\nAlarm Monitoring: Respond to BMS & EMS alarms for specific sites and take appropriate action.\nInfrastructure Oversight: Understand all works impacting the mechanical and electrical infrastructure or data hall operations.\nProcedures & Documentation: Develop and maintain site-specific procedures (EOPs, SOPs, MOPs), ensuring alignment with current client standards.\nStandby Support: Provide backup support for shift teams if required.\nAlarm Escalation: Make calculated judgments on alarm sequences and escalate according to the alarm management matrix.\nVendor Coordination: Communicate effectively with vendors during callouts, ensuring clear updates until completion of works.\nSystem Updates: Update the Si Local Ticket System, follow up on BMS defects, and track issues through daily shift reports and CMMS open work orders.\nRemote Adjustments: Remotely reset units and adjust temperatures as requested.\nEnergy Efficiency: Analyse PUE data, support energy efficiency initiatives, and ensure customer PUE targets are maintained.\nBattery & UPS Reporting: Produce weekly battery monitoring reports and real-time UPS discharge reports during EMEA UPS maintenance servicing.\nManagement Reporting: Assist in preparing monthly management reports for the customer.\nSystem Monitoring: Monitor Mimic, BMS, and alarm systems.\nPermit to Work: Control the permit to work system, ensuring all live permits are clearly visible and compliant with site policies.\nIncident Management: Identify and mitigate potential risks by reviewing RAMS and access permits.\nSwitching Schedules: Oversee and review switching schedules for planned and reactive maintenance, including external contractor activities.\nLogbook Maintenance: Maintain logbooks in accordance with System Control protocols.\nTeam Collaboration: Work with the Technical Manager to align with shift teams and attend team briefings.\nBMS Calibration: Maintain optimal operational levels of all BMS controls and equipment, including sensor calibration.\nTraining & Development: Support technician and apprentice training on BMS-related issues, including mock drills and scenario training.Core Competencies:\nQualifications: Formal electrical apprenticeship.\nExperience: Strong background in building services.\ncGxP Expertise: Experience and training in cGxP environments