Title: Case Management Officer DisrepairContract Type 35 hours per week. Fixed term contract 12 monthsSalary: £37,451 to £40,000 per annum dependant on experience (London Weighted) £33,688 to £36,237 per annum dependant on experience (National)Grade: 7Reporting Office: London, Stratford or Manchester TraffordPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Working Pattern: 8 to 4pm or 9 to 5pm Monday to FridayClosing Date: Monday 4th May 2026 at 11pmInterview Process : Candidates who are successful at first interview will be invited to an assessment centre in May at our office at West Ham Lane.Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)Benefitsinclude: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme andmany moreJoin our Maintenance Operations Team at L&Q:This is an exciting time to join the disrepair team, as new projects and enhanced processes are being introduced to strengthen how legal disrepair cases are managed and resolved. These improvements create an opportunity to be part of a progressive service focused on efficiency, compliance, and better outcomes for residents.The Case Management Officer plays a critical role in managing legally escalated disrepair cases from notification through to resolution. Acting as the central coordinator and advocate for residents, you will ensure each case is handled proactively, in line with legal, requirements, pre-action protocols, and organisational policiesIf this sounds like you, we would love for you to apply!Your impact in the role:You will work closely with legal, surveyors, contractors, and internal stakeholders to ensure timely inspection, accurate documentation, record keeping, and effective delivery of remedial works. Maintaining strong oversight of each case, you will manage deadlines, mitigate risk, and ensure all actions are clearly recorded to support legal compliance and decision making.By providing clear communication and consistent update, you will support residents through wat can often be a complex and sensitive process, ensuring their concerns are addressed professionally and empathetically. Your work will directly contribute to reducing legal exposure, improving case outcomes, and achieving performance targets, while delivering a high-quality, resident-focused disrepair service.What you'll bring:Knowledge of housing disrepairExperience of working within housing repairs and maintenanceProven ability to manage complex cases end to endCommunication skills strong resident-focused, managing expectationsDecision making with a focus on regulatory compliance, risk management and continuous service improvementWorking with different IT systems including client systemsStakeholder engagement and collaborationAbout L&Q:Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties home, and were proud to serve diverse communities across London, the South East and North West of England.JBRP1_UKTJ