Job Title: Hard Services Director

Location: London (Head Office)

Package: Competitive + Benefits

A respected organisation within the built environment sector is seeking a Hard Services Director to lead its engineering and building services function. This role oversees the delivery of mechanical, electrical, HVAC and fabric services across a multi-site portfolio, ensuring high standards, strong compliance and reliable service performance.

The Role:

You will provide strategic direction and hands-on leadership across all technical operations, managing multi-site teams, shaping processes and driving commercial performance. With full financial responsibility, you’ll champion operational excellence, client satisfaction and continuous improvement.

Key Responsibilities:

Commercial & Financial Oversight

• Lead the financial performance of the technical division, ensuring budgets and targets are achieved.
• Control costs, support bids and provide commercial insight for new opportunities.
• Monitor contract performance and maintain healthy margins.

Operational Leadership

• Oversee maintenance programmes and reactive engineering activities.
• Ensure services meet agreed performance levels and regulatory standards.
• Strengthen processes, quality checks and asset management practices.
• Provide clear operational reporting for internal and client use.

People Leadership

• Lead and develop engineering teams across multiple sites.
• Set clear expectations and maintain a high-performance culture.
• Support skills development and succession planning.

Safety & Compliance

• Ensure all engineering work meets statutory, technical and safety requirements.
• Oversee audits, inspections and risk assessments.
• Promote a strong culture of safety and compliance.

Client & Stakeholder Engagement

• Act as the senior technical contact for clients.
• Attend review meetings, offer guidance and manage escalations effectively.

Collaboration & Continuous Improvement

• Work closely with other service areas to deliver integrated solutions.
• Contribute to wider business strategy and lead improvement initiatives.

Candidate Profile:

• Extensive senior leadership experience within hard services, facilities management or a related sector.
• Proven success managing complex, multi site operations with full P&L responsibility.
• A proactive, self driven professional with proven corporate experience and a successful background at established service providers such as Mitie, G4S, Bidvest Noonan, or similar, demonstrating the expertise and capabilities required for this role.
• Strong people leader with a track record of motivating and managing large, diverse teams while delivering outstanding client engagement.
• Commercially astute, skilled at driving operational efficiency, financial performance and client satisfaction, while upholding the highest standards of compliance and quality.
• Excellent communicator with the ability to influence and build strong relationships at executive and client level.
• London or Home Counties based, with a reliable commute to support regular central London work.
• Flexible to begin on a 4 days office / 1 day remote hybrid pattern, with scope to transition to a 3/2 model in line with business needs.

This is a career defining opportunity for a commercially driven leader with the expertise and ambition to shape the future of a high performing hard services division.

To express interest in this role, please apply confidentially.