We’re supporting a specialist organisation in the Heanor area who are looking to expand their technical support team with an experienced Diagnostic Support Technician. This is a fantastic opportunity for someone with strong diagnostic expertise who’s looking to step away from hands-on workshop duties and move into a problem-solving, advisory role. The Role Working as part of an established technical support team, you’ll use your diagnostic knowledge to help trade customers across the UK identify and resolve complex automotive issues. This is a phone-based role where you’ll investigate faults, interpret data, and offer clear, confident guidance to mechanics and workshop teams. To be considered for the role, you’ll require the following essentials: You’ll be an experienced automotive professional with a strong background in diagnostics. We’re looking for: * Excellent knowledge of vehicle electronics and modern diagnostics * Confident communication skills and the ability to guide others through technical procedures * Strong analytical thinking and the ability to problem-solve under time pressure * Someone comfortable working in a team-oriented, phone-based environment * A proactive approach and a genuine passion for helping others resolve complex faults Within this position, you’ll also be: * Providing remote technical assistance to garages and vehicle technicians * Using diagn...