Deputy Branch Manager - Complex Care
7 Days Old
Our client is a leading complex care provider , delivering 10,000+ hours of care per week , rated Good by the CQC , and in an exciting growth phase as one of the fastest-growing companies in the sector . Theyre hiring a Deputy Branch Manager (Complex Care) based full-time, MondayFriday (95) at the SE London Head Office . Salary: £38,000£42,000 DOE + bonus.
As a Deputy Branch Manager (Complex Care) , youll be the operational No.2 line-managing 7 Care Coordinators and partnering with the Registered Branch Manager to deliver safe, responsive services for adults and children in the community.
Key Responsibilities Lead, coach, and performance-manage 7 Care Coordinators (1:1s, supervisions, objectives).
Oversee day-to-day ops: rostering, capacity planning, package mobilisation, and continuity of care.
Manage incidents/escalations and drive timely service recovery; maintain accurate system data.
Governance & compliance: CQC readiness, audits, documentation, duty of candour, safeguarding pathways.
Track KPIs (fill rates, call compliance, complaints/compliments, retention) and deliver improvements.
Support recruitment, onboarding, and mandatory training compliance for field staff.
Contribute to growth/efficiency projects and participate in OOH/escalation cover as required.
What Were Looking For Minimum 1 year as a Deputy Branch Manager (or equivalent) in health & social care.
Complex care experience desirable ; strong domiciliary care backgrounds with transferable leadership/compliance skills welcomed.
Proven experience managing coordinators/schedulers in a fast-paced environment.
Strong knowledge of CQC standards, safeguarding , incident management, and service improvement.
Excellent stakeholder communication; calm, organised, and solutions-focused.
Benefits £38,000£42,000 DOE + performance bonus
Full-time, on-site at SE London Head Office (MonFri, 95)
Clear progression opportunities in a high-growth provider
Ongoing training & professional development
This is a superb opportunity for a motivated Deputy Branch Manager (Complex Care) to make a genuine impact at a Good-rated, fast-growing provider.
Apply now or call Ehsan at Leaders in Care on 07533 113393 for more information about this Deputy Branch Manager (Complex Care) role.
REF: LICEA
TPBN1_UKTJ
- Location:
- Southwark
- Salary:
- £40,000
- Job Type:
- FullTime
- Category:
- Management;Health
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