Deputy Branch Manager (Complex Care) | SE London Head Office

Our client is a leading complex care provider, delivering 10,000+ hours of care per week, rated Good by the CQC, and in an exciting growth phase as one of the fastest-growing companies in the sector. They’re hiring a Deputy Branch Manager (Complex Care) based full-time, Monday–Friday (9–5) at the SE London Head Office. Salary: £38,000–£42,000 DOE + bonus.

As a Deputy Branch Manager (Complex Care), you’ll be the operational No.2—line-managing 7 Care Coordinators and partnering with the Registered Branch Manager to deliver safe, responsive services for adults and children in the community.

Key Responsibilities Lead, coach, and performance-manage 7 Care Coordinators (1:1s, supervisions, objectives). Oversee day-to-day ops: rostering, capacity planning, package mobilisation, and continuity of care. Manage incidents/escalations and drive timely service recovery; maintain accurate system data. Governance & compliance: CQC readiness, audits, documentation, duty of candour, safeguarding pathways. Track KPIs (fill rates, call compliance, complaints/compliments, retention) and deliver improvements. Support recruitment, onboarding, and mandatory training compliance for field staff. Contribute to growth/efficiency projects and participate in OOH/escalation cover as required.

What We’re Looking For Minimum 1 year as a Deputy Branch Manager (or equivalent) in health & social care. Complex care experience desirable; strong domiciliary care backgrounds with transferable leadership/compliance skills welcomed. Proven experience managing coordinators/schedulers in a fast-paced environment. Strong knowledge of CQC standards, safeguarding, incident management, and service improvement. Excellent stakeholder communication; calm, organised, and solutions-focused.

Benefits £38,000–£42,000 DOE + performance bonus Full-time, on-site at SE London Head Office (Mon–Fri, 9–5) Clear progression opportunities in a high-growth provider Ongoing training & professional development

This is a superb opportunity for a motivated Deputy Branch Manager (Complex Care) to make a genuine impact at a Good-rated, fast-growing provider.

Apply now or call Ehsan at Leaders in Care on (phone number removed) for more information about this Deputy Branch Manager (Complex Care) role.

REF: LICEA