Debt Collector Agent Location: Leamington Spa Salary: £25,180 – £28,500 Shift Pattern: Rotating schedule: 8:00am – 4:30pm, 8:30am – 5:00pm and 11:30am – 8:00pm. One Saturday every seven weeks (9:00am – 1:00pm). One Bank Holiday per year (time off in lieu provided for Saturday/Bank Holiday work)

Benefits

25 days annual leave (plus bank holidays) Private medical insurance Life assurance Company pension scheme (matched contributions up to 4.5%, rising to 7.5% after 2 years) Staff discounts with leading retailers Ongoing learning and development opportunities About the Role of a Debt Collector Agent As a Debt Collector Agent, you’ll be responsible for managing and recovering outstanding customer debt for an allocated portfolio. You’ll handle direct conversations with customers, liaise with third-party debt collection agencies (DCAs), and collaborate with colleagues to resolve complex cases. Your goal will be to achieve positive outcomes for both customers and the business. Key Responsibilities a Debt Collector Agent

Contact customers to resolve overdue accounts and agree on payment arrangements Manage challenging conversations with empathy and professionalism Liaise with DCAs and legal partners to support recovery processes Escalate complex or unresolved issues to appropriate teams Maintain accurate and up-to-date records of all interactions Spot early signs of payment...