Customer Success Lead
1 Days Old
JobTitle: CustomerSuccessLead
Location: Brighton(office-based)
Type: Full-time|FoundingTeamRole
AboutUs
WeareaUK-basedAI-assisted,friction-freecompliancemanagementplatformforSMEsandmid-marketbusinesses.Weunifypolicies,processesanddocumentationwiththetrainingmaterialsandassessmentsteamsneedtoproveunderstandingandcompliance.Ourplatformguidescustomerstoimproveandmaintaindocumentationandthenautomaticallygenerateresources,scenario-basedassessmentsandcommunicationstocontinuallysupporttheconsistentapplicationofstandardstomeaningfullyreducebusinessrisk.
RoleOverview
AsourfirstCustomerSuccesshire,youwillownthepost-saleexperience.ReportingdirectlytotheCEO,youwilldesignandimplementonboarding,supportearlycustomers,andbuildtheCustomerSuccessfunctionfromscratch.Youwillserveasthetrustedadvisorforourinitialclients,translatefeedbackintoproductimprovements,andworkcloselywiththeCEOandCPOtorefineourservicemodel.
KeySuccessMetrics
Youwillbemeasuredon:
Metric
Target
TimetoFirstValue
14daysfromsign-uptofirstcompleteddeliverables
OnboardingCompletion
90%completecoreonboardingwithin30days
CustomerHealthScore
Maintainaveragehealthscore80/100
NetRevenueRetention
110%bymonth6
ChurnRate
5%monthlylogochurn
CustomerSat...
- Location:
- Brighton
- Salary:
- not provided
- Job Type:
- FullTime
- Category:
- Management & Consultancy
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