Job Title: Customer Success Lead Location: Brighton (office-based) Type: Full-time | Founding Team Role

About Us We are a UK-based AI-assisted, friction-free compliance management platform for SMEs and mid-market businesses. We unify policies, processes and documentation with the training materials and assessments teams need to prove understanding and compliance. Our platform guides customers to improve and maintain documentation and then automatically generate resources, scenario-based assessments and communications to continually support the consistent application of standards to meaningfully reduce business risk.

Role Overview As our first Customer Success hire, you will own the post-sale experience. Reporting directly to the CEO, you will design and implement onboarding, support early customers, and build the Customer Success function from scratch. You will serve as the trusted advisor for our initial clients, translate feedback into product improvements, and work closely with the CEO and CPO to refine our service model.

Key Success Metrics You will be measured on: Metric Target Time to First Value 14 days from sign-up to first completed deliverables Onboarding Completion 90 % complete core onboarding wi...