The Opportunity: If you're a talented, experienced Customer Services Supervisor who truly wants to deliver the highest level of customer satisfaction in a B2B and B2C environment, whilst inspiring your team to do the same, then we'd love to hear from you. You will be accountable for leading, developing and supporting a team of Customer Services Advisors, maintaining service standards and driving improvements across customer experience, sampling and display initiatives. This is a manufacturing environment, where product satisfaction and order progressing are key. The Role: * Lead, coach, develop and support the Customer Service Advisors to ensure strong performance and engagement. * Develop a continuous training programme to build skills and knowledge. * Track and report on response times, accuracy, delivery timelines, and satisfaction trends. * Monitor team and individual performance, highlighting insights and opportunities. * Support ERP/CRM optimisation to align service platforms with business strategies. * Drive initiatives that integrate physical and digital touchpoints to enhance the customer journey. * Ensure prompt and effective handling of customer enquiries and complaints. * Handle escalated customer queries, balance B2B and B2C service needs and tailor approaches by channel. * Partner with Sales, Marketing, Purchasing, Quality and Production to resolve escalations and improve processes. You'll Offer: * Proven experience in a supervisory customer service role. * Strong knowledge of B2B and B2C service environments. * Excellent interpersonal and people management skills. * Skilled in managing priorities under pressure. * Analytical mindset with strong problem-solving skills. * Familiarity with CRM/service platforms and KPI reporting. * Experience across multiple sales routes to market (e-commerce, retail, distribution) is advantageous. Offers You: Hours of work 9.00am – 5.30pm Life Assurance Staff Discount Cashplan Scheme Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy