Customer Services Supervisor

8 Days Old

The Opportunity:
If you're a talented, experienced Customer Services Supervisor who truly wants to deliver the highest level of customer satisfaction in a B2B and B2C environment, whilst inspiring your team to do the same, then we'd love to hear from you. You will be accountable for leading, developing and supporting a team of Customer Services Advisors, maintaining service standards and driving improvements across customer experience, sampling and display initiatives. This is a manufacturing environment, where product satisfaction and order progressing are key.
The Role:
* Lead, coach, develop and support the Customer Service Advisors to ensure strong performance and engagement.
* Develop a continuous training programme to build skills and knowledge.
* Track and report on response times, accuracy, delivery timelines, and satisfaction trends.
* Monitor team and individual performance, highlighting insights and opportunities.
* Support ERP/CRM optimisation to align service platforms with business strategies.
* Drive initiatives that integrate physical and digital touchpoints to enhance the customer journey.
* Ensure prompt and effective handling of customer enquiries and complaints.
* Handle escalated customer queries, balance B2B and B2C service needs and tailor approaches by channel.
* Partner with Sales, Marketing, Purchasing, Quality and Production to resolve escalations and improve processes.
You'll Offer:
* Proven experience in a supervisory customer service role.
* Strong knowledge of B2B and B2C service environments.
* Excellent interpersonal and people management skills.
* Skilled in managing priorities under pressure.
* Analytical mindset with strong problem-solving skills.
* Familiarity with CRM/service platforms and KPI reporting.
* Experience across multiple sales routes to market (e-commerce, retail, distribution) is advantageous.
Offers You:
Hours of work 9.00am – 5.30pm
Life Assurance
Staff Discount
Cashplan Scheme
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
Apply
Location:
Sowton
Salary:
£33,000 /annum Pension, Life Assurance, Staff Discount, Cash
Job Type:
FullTime
Category:
Customer Services

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