Customer Service Representative

New Yesterday

We are recruiting Customer Service Representatives to assist passengers, handle ticketing and enquiries, and maintain a safe and welcoming station environment.
Customer Service Benefits
* Strong pension schemes
* Excellent job stability
* Career progression opportunities
* Industry-recognised training
* Inclusive and diverse workplace culture
* Free or discounted travel across eligible rail routes (role dependent)
Full training will be provided to prepare you for this role.
Customer Service Pay:
Salaries starting from £24,781.
Customer Service Role:
* Support passengers by assisting with journey planning, ticketing, and railcards.
* Delivering updates on train times and service disruptions, and handling enquiries or complaints professionally.
* Managing ticket sales, refunds, and compensation claims.
* Offer assistance to passengers who require extra support and ensure accessibility and excellent customer care.
* Maintain a clean, safe, and welcoming station environment through routine cleaning, waste management, hazard reporting, and safety checks
Apply
Location:
Newcastle Upon Tyne, Tyne & Wear
Salary:
£24,781 /annum
Job Type:
FullTime
Category:
Customer Services

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