Customer Service Representative

New Today

We are recruiting Customer Service Representatives to assist passengers, handle ticketing and enquiries, and maintain a safe and welcoming station environment.

Customer Service Benefits

* Strong pension schemes

* Excellent job stability

* Career progression opportunities

* Industry-recognised training

* Inclusive and diverse workplace culture

* Free or discounted travel across eligible rail routes (role dependent)

Full training will be provided to prepare you for this role.

Customer Service Pay:

Salaries starting from £24,781.

Customer Service Role:

* Support passengers by assisting with journey planning, ticketing, and railcards.

* Delivering updates on train times and service disruptions, and handling enquiries or complaints professionally.

* Managing ticket sales, refunds, and compensation claims.

* Offer assistance to passengers who require extra support and ensure accessibility and excellent customer care.

* Maintain a clean, safe, and welcoming station environment through routine cleaning, waste management, hazard reporting, and safety checks
Apply
Location:
Newcastle Upon Tyne
Salary:
£24,781 /annum
Job Type:
FullTime
Category:
Customer Services

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