We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance.

The ideal candidate would have;

Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy, able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people, especially in professional communication-skilled at training junior staff to handle diverse customer interactions confidently and effectively. Confident in driving efficiency through technology, including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience. Proactive, analytical, and highly communicative, with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights to senior leadership.This is a great opportunity to lead a growing team, drive service excellence, and make a visible impact in a collaborative and high-performance environment.

ACS are recruiting for a Customer Service Manager. If y...