Customer Service Manager

20 Days Old

Customer Service Manager - Swimming Pool Industry - Competitive Salary - West Sussex As the UK's leading swimming pool retailer, we're riding a wave of success with consistent double-digit growth in a booming market. Our commitment to exceptional customer experiences has made us the go-to choice for pool owners nationwide. Now, we're looking for an exceptional Customer Service Manager to help us raise the bar even higher. The Customer Service Manager role: We're seeking a results-driven leader to transform our customer service and aftersales operations. In this critical role, you'll lead a team of 12 professionals (10 field engineers and 2 Customer Service Agents) while shaping the pool ownership journey from purchase through to long-term satisfaction. This isn't just about managing day-to-day operations it's about building systems that scale with our rapid growth and creating experiences that turn customers into advocates. What We Offer: Competitive salary based on experience Opportunity to shape a growing department in a market-leading company Budget authority to implement your vision Clear progression path as we continue to expand Dynamic, supportive team environment What You'll Do: Strategic Leadership Develop and implement customer serv...
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Location:
Crawley, West Sussex
Salary:
not provided
Category:
Management & Consultancy

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