Customer Service Executive

5 Days Old

Customer Service Executive
Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their ‘DIY’ shutter orders. You’ll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor. This is a full-time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour, the hours are hours Monday to Friday: 9:00 am – 5:30 pm and one Saturday per month: 10:00 am – 4:00 pm (rota basis).
Key Responsibilities:
* Provide world-class customer service via phone, email, social media, and live chat.
* Ensure customers are supported efficiently and effectively at every touchpoint.
* Offer expert technical advice before purchase to build customer confidence.
* Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction.
* Liaise with manufacturers and customers to resolve queries and finalise technical drawings.
* Manage shipping and delivery data through our CRM.
* Resolve delivery, damage, or design issues quickly and professionally.
Essential Skills & Attributes:
* A passion for customer service and helping people.
* Strong communication and interpersonal skills.
* Ability to work collaboratively in a team environment.
* Positive, hardwo...
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Location:
Hove
Salary:
£13.05 /hour
Job Type:
FullTime
Category:
Management & Consultancy

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