Customer Service Assistant

Sherborne, Dorset | £13.45 per hour | Monday - Friday | 08:00-16:00 or 09:00-17:00 | Temp-to-Permanent

Introduction

Are you passionate about helping people and delivering exceptional customer experiences? Our client is seeking a Customer Service Assistant to join their expanding, fast-paced team. In this role, you'll be at the heart of the business-supporting customers, resolving issues, and contributing to sales while maintaining high service standards.

Key Duties

Handle incoming customer calls and process orders efficiently.

Make outbound calls to existing customers to promote products and services.

Respond to enquiries about deliveries, products, and general queries.

Identify opportunities to upsell and add value to customer accounts.

Take ownership of customer issues, ensuring full resolution.

Manage workloads effectively in a busy, high-energy environment.

Requirements

Confident using computers and telecommunication systems.

Strong verbal and written communication skills in English.

Proactive and eager to learn and develop.

Organised, adaptable, and able to prioritise workload effectively.

Enthusiastic, approachable, and thrives under pressure.

Desirable:

Previous customer service or sales experience.

Empathy, patience, and professional attitude.

High attention to detail and accuracy.

Self-motivated with a drive to succeed.

What We Offer

Co...