Customer Service Agent – Travel Industry Location: Ormskirk, Lancashire (Office-Based) Salary: £27,000 per annum Shifts: Must be fully flexible to work Monday to Saturday with occasional Sunday

About the Role

We’re recruiting for a Customer Service Agent to join a dynamic travel reservations team with our client based at their head office in the Ormskirk area. You'll engage directly with customers to understand their needs, recommend tailored holiday solutions, and secure bookings. This is a sales-focused role where service quality and customer satisfaction go together, hand in hand.

Key Responsibilities

Respond to enquiries by phone and email with expert, personalised advice Convert leads into confirmed bookings while meeting individual and team sales targets Offer additional services and upgrades to enhance customer value Manage bookings accurately and liaise with internal teams to finalise travel arrangements Build strong customer relationships and resolve queries professionally Stay informed on products, destinations, and promotions to support confident recommendations What We’re Looking For

Experience in customer service, sales or desirably travel reservations. Confident communicator with strong influencing skills Goal-driven, self-motivated, and resilient under pressure High attention to detail and capable of managing multiple bookings A team player with a proactive, customer-first mindset Travel industry experience or knowledge is an advantage but not desirable

If this sounds like the perfect role for you then please submit your CV.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our