Customer Service Agent

Salary: Up to £26,500 per annum

Location: Southampton

Contract: Full Time, Permanent

Hours: 37.5 hours per week. (Shifts between 8 am - 6 pm Monday – Friday, roughly one Saturday per month and one bank holiday per year).

Customer Service Agent:

Are you an empathetic and positive individual looking for a customer service role where your efforts are genuinely appreciated? We're currently recruiting on behalf of a fantastic client who is searching for a dedicated Customer Service Agent to join their team in Southampton, conveniently located opposite Southampton Central train station.

Our Client's Commitment to You & Their Customers:

Our client is an award-winning loan provider, dedicated to offering affordable finance and delivering first-class customer service. Their 'Excellent' Trustpilot score of 4.9 speaks for itself! They're proud of their supportive 'family feel' workplace, where your happiness is essential, and everyone strives to do the right thing for their customers.

Your Role Will Involve:

* Being the primary point of contact for customers via inbound and outbound calls, emails, and SMS.

* Managing existing accounts, providing sustainable repayment strategies, and resolving queries.

* Confidently supporting customers in vulnerable situations, offering tailored solutions (full training provided).

Our Client Is Looking For Individuals Wh...