Customer Service Advisor

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Manpower UK are supporting our global manufacturing client in recruiting for a Customer Service Executive for their Jarrow Site. You will handle inbound enquiries in regards to products, sales and orders, therefore we are ideally looking for a candidate from a manufacturing background who is able to assist with quotations, ordering, product knowledge and upselling. This is an office based role working within an experienced friendly team. Hours are 9-5:30 Mon-Thurs and 8:30- 5pm Fri. The salary is fixed at £24,250 with a discretionary bonus of up to 10% which is dependent on the business and personal objectives. The role is fully on site, comes with 25 days holiday, 5% pension contribution, eyecare vouchers, cycle to work scheme, employee retailer discounts, health cash benefit, training and development.
Responsibilities:
Maintain accurate account and customer data. Respond to customers inquiry within SLA and aim for one call / case resolution. Identify and take ownership of customer concerns Identify new product opportunities and generate leads Liase and build network with internal departments Upsell and cross sell new products Follow up on all commercial activity Operate effectively and adhere to current business policy and procedures Delivers consistent performance and achieves KPI's and business targets
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Location:
Jarrow
Salary:
£24,000
Category:
Customer Service & Support

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