Location: On Site Salary: £26,500 - £28,500

Are you a friendly, professional problem-solver who enjoys helping people? We're looking for a Customer Service Advisor to join our team and deliver outstanding support to our customers across phone, email, and live chat.

What You'll Be Doing

Handling inbound customer enquiries via phone, email, and online chat Resolving queries related to accounts, billing, orders, and service issues Providing clear, accurate information in a friendly and professional manner Troubleshooting basic service or technical issues and escalating when needed Updating customer records accurately using CRM systems Following company processes, quality standards, and compliance guidelines Identifying opportunities to improve customer satisfaction and retention Working closely with other teams to ensure issues are resolved efficientlyWhat We're Looking For

Previous customer service or customer-facing experience Excellent communication and listening skills A calm, empathetic approach when handling queries or complaints Strong problem-solving and organisational abilities Comfortable using IT systems and multiple screensDesirable but not essential:

Contact centre or telecoms experience Experience supporting broadband, mobile, or subscription servicesWhat You'll Get

Competitive basic salary Performance-related bonuses or incentives Full training and ongoing support A friendly...