Customer Service Advisor

3 Days Old

Location: On Site
Salary: £26,500 - £28,500
Are you a friendly, professional problem-solver who enjoys helping people? We're looking for a Customer Service Advisor to join our team and deliver outstanding support to our customers across phone, email, and live chat.
What You'll Be Doing
Handling inbound customer enquiries via phone, email, and online chat
Resolving queries related to accounts, billing, orders, and service issues
Providing clear, accurate information in a friendly and professional manner
Troubleshooting basic service or technical issues and escalating when needed
Updating customer records accurately using CRM systems
Following company processes, quality standards, and compliance guidelines
Identifying opportunities to improve customer satisfaction and retention
Working closely with other teams to ensure issues are resolved efficiently
What We're Looking For
Previous customer service or customer-facing experience
Excellent communication and listening skills
A calm, empathetic approach when handling queries or complaints
Strong problem-solving and organisational abilities
Comfortable using IT systems and multiple screens
Desirable but not essential:
Contact centre or tel...
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Location:
Newmarket
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service & Support

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