Customer Service Advisor

New Yesterday

Customer Service Advisor Shift Times: Monday- Friday 40HPW Pay Rate: £13.36PH Location: Hybrid working, EX1 3UT Job Purpose / OverviewIn this role you will play a key part in helping us with customer queries to deliver a great customer experience with every contact - telephony/written correspondence. Reporting to the New Connections Manager within the heart of the operations team, as a New Connections customer service advisor, you won't just be helping our customers understand the installations process; you'll be part of the driving force behind revolutionising our many processes within the new connections team and delivering unparalleled customer experiences to both our large and mid-market customers.Key Responsibilities:Call Handling: Serve as a point of escalation for customer queries that come via or phone lines.Problem-Solving: Demonstrate a keen problem-solving ability, addressing issues with precision and efficiency.Communication Excellence: Exhibit excellent communication skills. To succeed you will needExcellent verbal communication skills.Ability to remain calm.Problem solving skills.Able to prioritise conflicting activities and work under pressure.Ability to work collaboratively in a team and on own initiative.Apply now and a member of the team will be in touch!JBRP1_UKTJ
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Location:
Exeter
Job Type:
FullTime

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