Our public sector client based in the heart of Lincoln, has an exciting opportunity for a Customer Service Advisor to join their team as soon as possible!

The role is looking to start as soon as possible and will be a temporary post lasting until the end of October initially however; this does have the potential to turn permanent depending on performance.

This is a full-time role working 9:00am-5:00pm Monday to Friday, with a pay rate of £12.21 per hour.

You will be required to take inbound calls on behalf of Lincolnshire County Council Services including Adult Care, Children's Services, Highways, Registration & Celebratory Services, as well as Library Services using the appropriate telephony and case management system within a PCI compliant environment.

Contacts in some areas can be highly emotive and challenging, a level of resilience is required to deal with difficult issues of high complexity.

Duties of the role will include:-

Provide an exceptional customer service experience to all customers Achieve your individual and team objectives and KPI targets Correctly gather information, showing empathy and understanding to customer concerns Recording data accurately on the appropriate IT systems Process contact enquiries and/or signpost customers Building relationships with colleagues, clients, professionals and 3rd party organisations as appropriate Comply to the P...