Join Our Team as a Part Time Customer Service Representative in Social Care!

Are you passionate about making a difference in people's lives? Do you thrive in a fast-paced environment where empathy and communication are key? If so, we have the perfect opportunity for you! Our client is seeking a dedicated Customer Service Representative to join their dynamic team in the Social Care sector.

Shift Pattern: Mon to Friday 17:30 to 23:30 and Saturday and Sunday 08:00 to 23:30. 4 days out of 7, the rota is usually implemented 4 to 6 weeks in advance"

What You'll Do: As a Customer Service Representative, your primary responsibility will be to provide an exceptional customer experience across all contact channels. Your role will include:

Delivering Outstanding Service: Ensure every customer feels valued and understood by addressing their concerns with empathy and professionalism. Achieving Goals: Work collaboratively to meet individual and team objectives and KPI targets. Effective Communication: utilise call control techniques, questioning, and fact-finding to gather essential information. Legislation Compliance: Apply your knowledge of social care legislation and policies (e.g., the Care Act) to ensure all contacts are handled appropriately. Engaging with Customers: Process inquiries and signpost customers using service-specific IT systems and CRM tools. Building Relationships: Foster connections with colleagues, clients, and...