Customer Service Advisor

New Yesterday

CUSTOMER SERVICE AGENT NEEDED!
Our client are an exciting start-up - an industry disrupter! They offer market leading products and incredible customer experiences.
This FULL TIME, potentially TEMP-TO-PERM role is for a Full-time Customer Service Assistant
· Mon -Fri, 09:00-17:00, with ad hoc weekend shifts. As the business grows, working patterns and rota requirements may change, so a flexible approach is important.
· Harrow, Hybrid (3 days in office, 2 at home)
· Salary: £14-16 per hour
- Excellent benefits package including holiday pay, pension, discounted products, carbon offsetting,
This critical role requires you to:
· Manage the central customer platform (live chat, social, email and phone - around (Apply online only) interactions daily!)
· Provide first-line support in the company tone of voice (product advice, shipping queries, issue resolution)
· Edit customer orders and liaising with production and shipping teams
· Manage and track refund requests
· Support monthly customer service reporting, setting targets and driving improvements
· Manage the social community and promote and improve Trustpilot and Google ratings
· Conduct weekly customer outreach to build relationships and gather insights
· Support general office tasks (ordering, invoicing, etc.)
You will need to have the following skills - without exceptio...
Apply
Location:
Harrow
Salary:
£14 - £16 /hour
Job Type:
FullTime
Category:
Customer Service & Support

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