Ford Fuels is a family run fuel, lubricant and AdBlue distribution business supplying both commercial and domestic customers. An opportunity has arisen for a Full-time Customer Service Advisor to join our expanding Customer Service team working at our Gloucester Depot. You will be required to work Saturday mornings for 3 hours on a rota basis, which will be paid at overtime rate. Benefits:22 days holiday (plus bank holidays)Discretionary annual bonus2x annual salary life coverCompany contributory pensionFull trainingCycle to work schemeEmployee assistance programmeEye-care schemeRetail discountsFree on-site parkingAbout the role:40 hours per weekMonday to Friday, 8:00am to 5:00pm (1 hour unpaid lunch break)Fully office based1st line telephone responseAnswer the telephone to take fuel ordersRaise tickets for fuel ordersProcess orders for Transport to deliverTake payments over the phoneDirect calls to the relevant departmentsProcess group ordersTransfer tickets to other depotsCover for raising repeat order ticketsRegular internal communicationCovering other duties as and when requiredAbout you:Experience in a similar role (desirable)Inbound telephone experience (desirable)Customer service experienceGood administrative skillsGood communication skillsHighly organisedIT literateAwareness of data protection principlesWilling to learn about the business and progressAble to work under pressureAble to prioritise and manage own workloadIf you feel this Customer Service Advisor role is for you, please apply today.JBRP1_UKTJ