Customer Service- Banking Salary: £25057.50 per annum Hourly Rate: £12.85 per hour Location: Centre Square, Middlesbrough, TS1 2QJ Contract Type: Permanent, Full-Time Working Hours: 37.5 hours per week, between 8:00am and 11:00pm, Monday to Sunday Firstsource Firstsource is seeking a diligent and analytical individual to join our team as a Customer Service Advisor, supporting one of the United Kingdoms leading banking institutions. This position plays a vital role in safeguarding customers by ensuring suspected fraudulent activity is assessed thoroughly, fairly, and in accordance with regulatory standards. This opportunity would particularly suit individuals who demonstrate sound judgement, resilience, and a strong commitment to delivering high standards of customer care within a regulated environment. Key Responsibilities Conduct detailed investigations into suspected payment fraud, establishing accurate and comprehensive timelines of events

Engage professionally with customers to obtain relevant information in a considerate and supportive manner

Reach balanced, evidence-based decisions in line with internal policy and regulatory requirements

Liaise with financial institutions and third partie...