We're Hiring: Customer Service Administrator

Part-Time | Temporary Salary: £14.29 p/h

Are you a detail-oriented professional with excellent communication skills and a passion for customer service? We're looking for a proactive and dedicated Customer Service Administrator to join our clients finance team and play a vital role in ensuring the effective collection of outstanding monies and maintenance of customer accounts.

About the Role

You will be responsible for managing the timely collection of revenue across a variety of accounts, ensuring that all outstanding payments are pursued in line with the companies policies and procedures. You'll liaise directly with customers, offering advice, support, and flexible solutions to help resolve outstanding balances.

Key Responsibilities

* Monitor customer accounts to identify overdue payments. * Initiate and manage contact with customers via phone, email, and written correspondence. * Negotiate payment arrangements and provide advice on debt resolution options. * Maintain accurate records of communication and payment activity. * Work collaboratively with other departments and external agencies.

What We're Looking For

* Strong communication and negotiation skills. * Ability to handle sensitive situations with empathy and professionalism. * Excellent organisational and time-management skills. * Good working knowledge of Microsoft Office and good all round IT skills

You will be working 26 hours per week and these can be flexible how they are made up. Previous finance experience is not a necessity, however you will have to have a proven track record of office based Customer Service and Administration.

This is a temporary role initially until December.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format.

If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on www.newappointmentsgroup.co.uk or LinkedIn, Facebook, Instagram and x@nagrecruitment

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.