We are looking for an adviser to join our friendly and engaging customer relations team who are responsible for providing an exceptional customer experience through a variety of communication channels including telephone, letter and email. The role is interested, varied and rewarding. What you'll do We help our customers with high bill enquiries, arrange visits to check for leaks and look at how we can improve the customer journey. You will investigate and resolve complaints and more complex queries by treating each customer as an individual, building rapport, establishing trust and finding an effective solution. We will invest in your development through regular 121s, coaching and skill building. You will be joining part of a large organisation which will present you with lots of career opportunities. Our customer relations adviser role is Monday to Friday between the hours of 08:30 and 16:45. What you'll need We are looking for someone who is naturally customer focused, confident in dealing with customers over the phone, positive, flexible with a passion for helping others. You enjoy being part of a team and collaborating with your peers, but you are also trustworthy and can use your own initiative to confidently make decisions. You should have excellent verbal and written communication skills with great attention to detail and be able to work to department targets. ...