Customer Operations Executive

Reading (Hybrid - 3 days in office) Permanent

About the Role

We're seeking a proactive and organised Customer Operations Executive to support marketing, customer operations, and customer experience activities.

You'll help improve processes, coordinate workflows, and support reporting and insights-enabling teams to work efficiently and deliver a better customer experience.

Key Responsibilities

Support daily operations, workflows, and task coordination Maintain processes, documentation, and resource tracking Produce reports and dashboards using tools like HubSpot and GA4 Analyse data to identify trends and support decision-making Assist with customer feedback, surveys, and insight generation Coordinate projects, campaigns, and cross-functional activities Support stakeholders across Marketing, Sales, and Product teams Help manage customer queries and track key metrics (e.g. NPS, CSAT)

Skills & Experience

Experience in marketing, operations, customer experience, or data/reporting roles Familiarity with tools such as HubSpot, (url removed), GA4, or CRM systems Strong organisational and communication skills Analytical mindset with confidence working with data Proactive, adaptable, and able to manage multiple prioritiesDesirable: Excel/Power BI, digital marketing metrics, project coordination, customer insight experience

Project People is acting as an Employment Agency in relation to this vacancy