Company Overview This company is a leading property investment company based in the heart of London, operating from one of the city's most iconic landmark buildings. Renowned for high standards and innovative approach. Role Overview As a Customer Experience Team Member, you'll be at the forefront of delivering memorable and lasting impressions. You will provide tailored, high-touch service at every interaction and act as a key ambassador for the front-of-house experience. Key Responsibilities Customer Service Excellence Deliver warm, professional welcomes and farewells to all guests and occupiers. Consistently provide high-quality service that goes above and beyond expectations. Adhere to established front-of-house standards, processes, and health & safety protocols. Ensure all public-facing areas are impeccably maintained and presented. Respond to phone and email enquiries with professionalism and timely follow-up. Accurately manage visitor access and registration systems. Handle complaints empathetically and escalate when necessary. Operations & Administration Maintain accurate documentation and timely data entry. Report and track building faults/issues in coordination with facilities support. Conduct regular walkthroughs to ensur...