Company Overview

This company is a leading property investment company based in the heart of London, operating from one of the city's most iconic landmark buildings. Renowned for high standards and innovative approach.

Role Overview

As a Customer Experience Team Member, you'll be at the forefront of delivering memorable and lasting impressions. You will provide tailored, high-touch service at every interaction and act as a key ambassador for the front-of-house experience.

Key Responsibilities

Customer Service Excellence

Deliver warm, professional welcomes and farewells to all guests and occupiers. Consistently provide high-quality service that goes above and beyond expectations. Adhere to established front-of-house standards, processes, and health & safety protocols. Ensure all public-facing areas are impeccably maintained and presented. Respond to phone and email enquiries with professionalism and timely follow-up. Accurately manage visitor access and registration systems. Handle complaints empathetically and escalate when necessary.Operations & Administration

Maintain accurate documentation and timely data entry. Report and track building faults/issues in coordination with facilities support. Conduct regular walkthroughs to ensure the property is in top condition. Keep guest lounges tidy and well-presented at all times. Provide support across multiple sites and assist with administrative tasks as needed.Conc...