Ready to step up and lead a team that truly puts the customer first?We're looking for a Customer Experience Team Leader to join our Rollover team — a well-known, fast-growing food brand — where you'll play a key role in shaping how we support and engage with our customers every day.This is a fantastic opportunity for someone currently in a Team Leader or Senior Advisor role who's ready to take more ownership, lead from the front, and make a real impact.Location - Slough Working Hours - Monday to FridayContract Type - Permanent, Full-time, Office-BasedBrand - Rollover (Part of Pilgrim's Europe)About the roleYou'll lead a customer-focused team, ensuring we deliver a seamless, high-quality experience across every touchpoint.This role is hands-on — you'll be supporting the team day-to-day, improving processes, and working closely with other departments to continuously raise standards.What you'll be doing Lead, support and motivate a customer service team, driving high performance and engagement Act as a first point of escalation for customer issues, ensuring quick and effective resolution Monitor and manage customer service KPIs (e.g. response times, satisfaction, service levels) Identify opportunities to improve processes and ways of working, making things simpler and more efficient Support the development and coaching of team members to help them grow and succeed Analyse customer feedback and trends to spot issues and recommend improvements Work cross-functionally with sales, operations, and logistics teams to improve the end-to-end customer journey Support reporting on weekly and monthly performance, highlighting risks and opportunities What we're looking for Experience in a Customer Service Team Leader / Supervisor role (or ready to step up) Strong people skills with the ability to motivate, coach and support a team A proactive, “can-do” attitude with a focus on solutions and continuous improvement Good organisational skills and ability to manage multiple priorities in a fast-paced environment Confidence working with data and using insights to drive decisions Strong communication skills and ability to build relationships across the business Why join Pilgrim's Europe & Rollover? Be part of a well-known, growing food brand with real momentum Work in a friendly, supportive and dynamic office environment Gain experience in a role with real ownership and visibility Opportunities to develop and progress your career within a large organisation A culture that values teamwork, practical thinking, and getting things done Ready for your next step?If you're looking to move into a role where you can lead a team, make improvements, and shape the customer experience — this could be the perfect next move.Apply now and take the next step in your career.JBRP1_UKTJ