Ready to step up and lead a team that truly puts the customer first? We're looking for a Customer Experience Team Leader to join our Rollover team — a well-known, fast-growing food brand — where you'll play a key role in shaping how we support and engage with our customers every day. This is a fantastic opportunity for someone currently in a Team Leader or Senior Advisor role who's ready to take more ownership, lead from the front, and make a real impact. Location - Slough Working Hours - Monday to Friday Contract Type - Permanent, Full-time, Office-Based Brand - Rollover (Part of Pilgrim's Europe) About the role You'll lead a customer-focused team, ensuring we deliver a seamless, high-quality experience across every touchpoint. This role is hands-on — you'll be supporting the team day-to-day, improving processes, and working closely with other departments to continuously raise standards. What you'll be doing Lead, support and motivate a customer service team, driving high performance and engagement Act as a first point of escalation for customer issues, ensuring quick and effective resolution Monitor and manage customer service KPIs (e.g. response times, satisf...