Customer Experience Specialist

New Yesterday

Customer Experience Specialist

If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Manchester (Hybrid after 4 months – 3 office / 2 home)
Working hours 11:30 – 20:00
Start date – 5th May
Permanent
We are proud to be representing a globally recognised, high-growth technology organisation that is transforming how small businesses operate. Our client is seeking a Customer Experience Specialist to join their team with a dedicated focus on supporting customers in the US market.
This is an exciting opportunity to join a purpose-driven company committed to empowering small businesses through innovative technology and world-class customer support.
Benefits for a Customer Experience Specialist
* 23 days annual leave
* 8 extra days off to cover US bank holidays
* 10 days well being leave
* Private healthcare
* Life insurance, Income disability, and Critical Illness and more
Key Responsibilities for a Customer Experience Specialist
* Deliver high-quality support via phone, email, and live chat.
* Resolve customer queries efficiently, ensuring clear communication and timely updates.
* Escalate complex issues appropriately while maintaining ownership of the customer experience.
* Guide customers through key product features and workflows ensure full utilisation.
* Consistently meet productivity and quality targets. xbpsjku
Key skills for a Customer Experience Specialist
* Confident written and verbal communication
* Minimum of 2 years’ experience within Customer Support role
* Flexibility to work over UK Public holidays.
* Experience in a tech company – desirable
If you’re passionate about delivering exceptional customer experiences, we would love to hear from you. Apply here
Apply
Location:
Manchester
Job Type:
FullTime
Category:
Customer Service

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