Customer Experience Specialist

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Job Description

Customer Experience Specialist Manchester (Hybrid after 4 months 3 office / 2 home)

Working hours 11:30 20:00

Start date 5th May

Permanent

We are proud to be representing a globally recognised, high-growth technology organisation that is transforming how small businesses operate. Our client is seeking a Customer Experience Specialist to join their team with a dedicated focus on supporting customers in the US market.

This is an exciting opportunity to join a purpose-driven company committed to empowering small businesses through innovative technology and world-class customer support.

Benefits for a Customer Experience Specialist


23 days annual leave

8 extra days off to cover US bank holidays

10 days well being leave

Private healthcare

Life insurance, Income disability, and Critical Illness and more

Key Responsibilities for a Customer Experience Specialist


Deliver high-quality support via phone, email, and live chat.

Resolve customer queries efficiently, ensuring clear communication and timely updates.

Escalate complex issues appropriately while maintaining ownership of the customer experience.

Guide customers through key product features and workflows ensure full utilisation.

Consistently meet productivity and quality targets.

Key skills for a Customer Experience Specialist


Confident written and verbal communication

Minimum of 2 years experience within Customer Support role

Flexibility to work over UK Public holidays.

Experience in a tech company desirable

If youre passionate about delivering exceptional customer experiences, we would love to hear from you. Apply here!


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Location:
Manchester
Job Type:
FullTime
Category:
Business

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