Customer Experience & Reservations Manager

1 Days Old

Hertford | Up to £25,396 + bonus | Full training | Career progression
Do you love helping people and solving problems and can you communicate confidently on the phone and in writing?
Tablebook.me is hiring a Customer Experience & Reservations Manage to join our growing team in Hertford. We support some of the UKs most exciting restaurants by managing bookings with care, precision, and personality, giving guests a brilliant experience, even when things change quickly.
This role suits someone who stays calm under pressure, keeps details spot-on, and enjoys working at pace while juggling multiple guest enquiries.
What Youll Be Doing
Speaking with guests by phone and email to secure bookings at fantastic restaurants
Managing reservations quickly and accurately, ensuring details are always correct
Handling real time changes and issues calmly (late bookings, amendments, special requests, no-shows, etc.)
Sending confirmations and responding to guest enquiries with a professional, friendly tone
Balancing multiple priorities at once while keeping service standards high
What Were Looking For
A confident communicator with excellent telephone and written communication skills
Highly organised with strong attention to detail and the ability to manage multiple priorities in a fast paced environment...
Apply
Location:
Watford
Salary:
£28,000
Job Type:
FullTime
Category:
Management & Consultancy

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