18 months Fixed Term Contract - great opportunity to go Clientside/Inhouse if you're a strong statistician working on market research / customer sat data!

Join a Team Where Data Meets Real-World Impact

Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance.

We’re hiring a Research Reporting Analyst to join a passionate Research & Insight team that fuels strategic decision-making across the business—from operations to the C-suite.

Why This Role Stands Out You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day.

What You’ll Be Doing Deliver monthly and ad hoc reports using Power BI, R or Python, and Excel Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and...