18 months Fixed Term Contract - Clientside/Inhouse opportunity!

Join a Team Where Data Meets Real-World Impact

Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance.

We’re hiring a Research Reporting Analyst to join a passionate Research & Insight team that fuels strategic decision-making across the business—from operations to the C-suite.

Why This Role Stands Out

You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day.

What You’ll Be Doing

• Deliver monthly and ad hoc reports using Power BI, R or Python, and Excel
• Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign
• Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights
• Present your findings to senior stakeholders—including executives and board-level leaders
• Apply statistical techniques (regression, correlation, hypothesis testing) to uncover patterns and opportunities

What We’re Looking For

• 3+ years’ experience in market research or data analysis
• Skilled in customer satisfaction survey analysis (quant and text)
• Proficient in Power BI, R or Python
• Strong communication skills—able to explain data to non-technical audiences
• Organised, curious, and comfortable working independently

What You’ll Get

• A 50/50 balance of structured reporting and exploratory insight work
• Regular exposure to high-level strategic discussions
• Flexibility, autonomy, and a supportive, insight-driven culture
• The chance to make your mark in a complex, high-impact service environment

If you're ready to turn insight into action and help shape a smarter, more customer-centric future, we’d love to hear from you.

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