Customer Design Support Coordinator

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Job Description

Customer Design Support Coordinator

Ripley

£27,000 - £30,000 DOE + Bonus

Are you an organised, detail-driven professional with strong customer service experience and the ability to work confidently with CAD? This is an exciting opportunity to join a busy manufacturing environment where you will manage the end-to-end customer order journey while also supporting customers through accurate and timely CAD drawing preparation.

Description of the role:

  • Deliver exceptional customer service to an assigned customer base, managing all aspects of their orders from enquiry through to delivery.
  • Process customer orders accurately and provide timely updates throughout the order lifecycle.
  • Prepare quotations, proforma invoices, debit/credit notes, samples, and project registrations.
  • Maintain CRM systems and ensure all customer information is current and accurate.
  • Handle customer complaints and returns efficiently and professionally.
  • Produce customer drawing presentations using CAD software as required.
  • Liaise with Supply Chain and third parties to coordinate deliveries and resolve any late or failed delivery issues.
  • Work cross-functionally with manufacturing sites to support product availability and demand planning.
  • Identify opportunities to upsell, suggest alternatives, and enhance customer satisfaction.

About you:

  • Experience in customer service within a manufacturing or technical environment.
  • Confident working with measurements, calculations, and technical information.
  • Comfortable using CAD software.
  • SAP experience is a bonus.
  • Strong communication, organisation, and problem-solving skills.
  • Able to manage multiple priorities and maintain excellent attention to detail.
  • Proficient in MS Office and experienced with order processing systems.

If you're looking to grow your customer service career while developing your CAD skills, then please apply today!


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Location:
Derby
Job Type:
FullTime
Category:
Business

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