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Customer Design Support Coordinator
3 Days Old
Customer Design Support Coordinator
Ripley
£27,000 - £30,000 DOE + Bonus
Are you an organised, detail-driven professional with strong customer service experience and the ability to work confidently with CAD? This is an exciting opportunity to join a busy manufacturing environment where you will manage the end-to-end customer order journey while also supporting customers through accurate and timely CAD drawing preparation.
Description of the role:
- Deliver exceptional customer service to an assigned customer base, managing all aspects of their orders from enquiry through to delivery.
- Process customer orders accurately and provide timely updates throughout the order lifecycle.
- Prepare quotations, proforma invoices, debit/credit notes, samples, and project registrations.
- Maintain CRM systems and ensure all customer information is current and accurate.
- Handle customer complaints and returns efficiently and professionally.
- Produce customer drawing presentations using CAD software as required.
- Liaise with Supply Chain and third parties to coordinate deliveries and resolve any late or failed delivery issues.
- Work cross-functionally with manufacturing sites to support product availability and demand planning.
- Identify opportunities to upsell, suggest alternatives, and enhance customer satisfaction.
About you:
- Experience in customer service within a manufacturing or technical environment.
- Confident working with measurements, calculations, and technical information.
- Comfortable using CAD software.
- SAP experience is a bonus.
- Strong communication, organisation, and problem-solving skills.
- Able to manage multiple priorities and maintain excellent attention to detail.
- Proficient in MS Office and experienced with order processing systems.
If you're looking to grow your customer service career while developing your CAD skills, then please apply today!
TPBN1_UKTJ
- Location:
- Ripley, Derbyshire
- Salary:
- £30,000
- Job Type:
- FullTime
- Category:
- Customer Service;Design
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