Reference: csckc1212_1754908673
Posted: August 11, 2025

Are you an experienced Customer Care Coordinator looking to join a reliable new home builder? A well-established and respected new homes developer, known for delivering high quality and affordable new build homes in Winchester, is hiring for a customer care coordinator to join their busy and growing team

Day to day duties as a Customer Care Coordinator

• Handling customer enquiries via phone, email and face-to-face interactions
• Identifying and logging defects, booking engineers or specialist subcontractors as required
• Managing and monitoring the central customer service email inbox
• Maintaining and updated the company CRM system with customer interactions and job updates
• Scheduling and coordinating works with engineers and subcontractors
• Closing completed jobs and ensuring all follow-ups are resolved

Requirements as a Customer Care Coordinator

• At least a year experience in customer care within new homes
• Strong knowledge of new build homes and NHBC standards
• Excellent organisational and communication skills
• Customer-focused, proactive and able to work independently
• A team player with a positive, problem solving attitude

What we offer for a Customer Care Coordinator

• 25,000 - 28,000 basic salary
• Company pension scheme
• Additional employee benefits and career development opportunities
• Flexible working from home 2 days a week

If this seems like something that would interest you, please apply below or for more information contact Kirsty Cade at Fawkes and Reece London office.