Customer Advisor

New Yesterday

iRecruit4 are seeking a proactive and customer focused Customer Advisor to join a busy sales team. This is a varied role, handling everything from processing sales orders to dealing with customer enquiries and after sales support. You will play a key role in maximising customer satisfaction and helping the business achieve its sales targets.

This is a permanent position offering hybrid working and a supportive, dynamic team environment.

Key Duties for Customer Advisor:
Receive and process customer orders via phone and online.
Advise customers on products, applications, and pricing, negotiating within set parameters.
Provide quotations and advice on delivery dates, installations, and after sales queries.
Handle all after sales calls as a Customer Advisor to ensure service excellence and customer retention.
Investigate and resolve customer complaints, raising credit notes, FOCs, and corrective actions as required.
Liaise with internal teams including delivery, installations, and sales to ensure customer expectations are met.
Monitor customer feedback and respond professionally, offering solutions to maintain satisfaction and loyalty.
Manage customer delivery enquiries and coordinate returns where necessary.

Requirements for Customer Advisor:
Strong communication and interpersonal skills as a Customer Advisor.
Organised, methodical, and able to prioritise tasks effectively as a Customer Advisor.
Confident decision-maker with excellent problem-solving abilities in a Customer Advisor role.
Customer-focused with a proactive approach to enquiries and complaints as a Customer Advisor.
Ability to work effectively both independently and as part of a team as a Customer Advisor.

Ideal Experience for Customer Advisor:
Previous experience in a customer service, sales, or advisory role as a Customer Advisor.
Experience processing orders, handling enquiries, and providing after-sales support.
Familiarity with CRM systems or internal sales software is advantageous.
Exposure to B2B customer interactions is a plus.

Benefits and Salary for Customer Advisor:
Hybrid working options.
£27,000 Salary
Permanent position
Opportunity to progress within the role.
Join a happy and dynamic team.
26 days holiday plus bank holidays.
Salary sacrifice schemes: cycle to work and EV schemes.
Free onsite parking.

If you are interested in this fantastic opportunity please click apply today!

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Location:
Cirencester
Salary:
£26,000
Job Type:
FullTime
Category:
Customer Service;Customer Service

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