Contract Manager - Technical bias

1 Days Old

Contract Manager – Technical Bias
On-site | Up to £65,000 per annum ️ Hard FM | TFM Environment | Leadership Role
We’re looking for a technically strong, people‑focused Contract Manager to lead our Hard FM delivery and wider site-based team on a high‑profile single‑customer contract in Oxford. You’ll ensure full compliance, exceptional service standards and a first‑class customer experience across a multi‑service TFM environment (including cleaning and security).
Acting as Deputy to the Contract Director, you’ll manage onsite engineers and subcontractors, drive operational excellence, and maintain a fully compliant, safe and operational estate.
⭐ What You’ll Be Doing
Customer & Contract Management
* Own the delivery of Hard FM services, ensuring all PPM, reactive, remedial and small works meet SLA/KPI expectations.
* Build strong relationships with the customer through clear communication, regular site walkarounds and a proactive, customer‑focused approach.
Workplace & Technical Leadership
* Provide robust technical guidance; source specialist support where required.
* Work with engineers to diagnose issues and implement strategic action plans.
Customer Experience
* Capture feedback to improve service delivery and ensure expectations are consistently met.
* Identify and secure opportunitie...
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Location:
Oxford
Salary:
£60,000 - £65,000 /annum
Job Type:
FullTime
Category:
Management & Consultancy

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