Contract Manager Technical Bias??On-site | Up to £65,000 per annum???Hard FM | TFM Environment | Leadership RoleWere looking for a technically strong, people-focused Contract Manager to lead our Hard FM delivery and wider site-based team on a high-profile single-customer contract in Oxford. Youll ensure full compliance, exceptional service standards and a first-class customer experience across a multi-service TFM environment (including cleaning and security).Acting as Deputy to the Contract Director, youll manage onsite engineers and subcontractors, drive operational excellence, and maintain a fully compliant, safe and operational estate.?What Youll Be DoingCustomer & Contract ManagementOwn the delivery of Hard FM services, ensuring all PPM, reactive, remedial and small works meet SLA/KPI expectations.Build strong relationships with the customer through clear communication, regular site walkarounds and a proactive, customer-focused approach.Support long- and short-term service strategies, identifying opportunities for improvement and innovation.Workplace & Technical LeadershipProvide robust technical guidance; source specialist support where required.Work with engineers to diagnose issues and implement strategic action plans.Champion ways of working that enhance the customer experience and create a high-quality operational environment.Customer ExperienceFoster a culture of service excellence and continuous improvement.Capture feedback to improve service delivery and ensure expectations are consistently met.Identify and secure opportunities for contract growth in partnership with Commercial teams.People ManagementLead, motivate and develop a multi-discipline team, embedding Atlas values and high performance.Manage recruitment, competencies, appraisals, performance management and training to support an increased self-delivery model.Resource & Operational ManagementOptimise productivity, ensuring SFG20 standards and exploring alternative maintenance strategies where beneficial.Drive value for money and environmental improvements aligned with Atlas sustainability commitments.H&S & ComplianceEmbed Atlas Health & Safety policy across day-to-day operations.Ensure statutory compliance, accurate PPM records, and robust safe systems of work.Escalate risks appropriately, investigate incidents, and uphold corporate governance requirements.Supplier & Financial ManagementLead performance management of Hard FM suppliers, ensuring safety, reliability and value.Full P&L ownershipmanage budgets, financial risks, forecasting and monthly applications for payment.Provide clear reporting (monthly/quarterly/annual) to both the client and internal stakeholders.Business SupportSupport bidding activity, site visits and collaboration with internal teams including Service Desk, Compliance, HR and H&S.Carry out reasonable additional duties aligned with role expectations.??Qualifications, Certifications & TrainingDemonstrable trade qualifications and experience in an M&E discipline.Accredited Health & Safety qualification (e.g., NEBOSH General Certificate or IOSH Managing Safely).??Knowledge, Skills & Experience3+ years leadership experience in a similar multi-discipline service delivery environment.Proven track record of managing and reviewing company policies/procedures and implementing effective operational change.Strong financial control skills, including P&L ownership and achieving financial targets.Experience producing internal reports, performance data and delivering presentations.3+ years experience managing corporate customer relationships, including report production and leading performance review meetings.Ability to use management information to support operational decision-making.Experience managing large teams (20+), with strong people management and development capability.Proven background in auditing service delivery.3+ years management of Hard FM or multi-service operations.Experience using CAFM systems (e.g., Planon or similar).Strong knowledge of statutory regulations across building services and Permits to Work in highly regulated environments.Knowledge and experience of SFG20 standards for planned preventative maintenance.Proficient in MS Office with strong presentation skills.At Atlas Workplace Services, we believe great buildings start with great people. Thats why weve reimagined facilities management to put people firstthose who work in the spaces we care for, and those who deliver our services every day.Were not just another FM provider were a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isnt just about sharing in the companys performance; its about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.Atlas Workplace Services is proud to be an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring a fair, inclusive recruitment process for everyone.JBRP1_UKTJ