Pertemps Network Group are assisting a London Housing Provider who are seeking an energetic and proactive Contract Manager to oversee cleaning and grounds maintenance contracts across its estates. You will bring proven contract management experience, strong relationship-building skills, and the ability to work with contractors to deliver high-quality, resident-focused services. You will also support residents with service concerns, provide practical solutions, and continuously enhance the delivery of estate services.\n\nLocation: London\nRate: (Apply online only) Day Rate\nManaging: x4 Contract Officers\nWorking Pattern: x4 days on site\n \n As Contract Manager, you will:\n\nEnsure the effective management of estate cleaning and grounds maintenance contracts\nHold regular monthly performance meetings, monitoring delivery against SLAs and KPIs.\nLine manage a team of Contract Monitoring Officers, overseeing contract compliance and service standards.\nLead a team responsible for investigating and responding to resident enquiries and complaints, ensuring a high-quality customer experience.\nOversee inspections across estates, identifying issues and recommending service improvements.\nManage and analyse performance data to drive contract improvements and produce management reports.\nWork collaboratively with stakeholders to resolve issues affecting current or future service delivery (regeneration or development projects).\nEnsure high standards of health & safety are adhered to across waste collection, street cleansing, and related service areas.\nDeliver projects aimed at enhancing service quality and resident satisfaction.\nEnsure actions and decisions support the organisation’s climate and environmental commitments.\nAttend formal and informal meetings, sometimes outside standard working hours, such as resident surgeries, TRA meetings, estate walkabouts, and forums, as required by the provider’s resident involvement strategy\n\nABOUT YOU\n\nExperience or strong capability to manage a customer-facing team within a contract management or estate services setting\nAbility to manage performance, KPIs, and a dispersed workforce while ensuring accountability and high standards.\nA strong commitment to maintaining estate standards and delivering excellent customer care.\nExperience in contract management (or the ability to quickly develop in this area).\nA positive, motivated, solution-focused approach.\nAbility to work collaboratively across different teams and services to resolve issues.\nStrong problem-solving skills, with the ability to identify issues (estate cleanliness, contract failures, service performance) and implement effective solutions.\nExcellent written skills, able to produce clear and concise reports requiring minimal editing.\nStrong IT skills, including the ability to analyse and interpret data.\nA genuine interest in environmental sustainability, particularly waste reduction.\nWillingness to attend some evening meetings.If you have an eye for detail, enjoy improving estate environments, and thrive in solving operational problems, this is an exciting opportunity.\n\n At Pertemps, we are committed to supporting talented professionals who are passionate about delivering meaningful change within Housing Services.

If you are driven by resident-focused outcomes, experienced in leading engagement initiatives, and confident managing complex projects that improve service delivery, we would love to hear from you. This is an excellent opportunity to join a forward-thinking organisation through a trusted recruitment partner who will support you throughout every stage of the application process.\n\nApply now to be considered for the Contract Manager role