Concession Manager

Borough Market, London £30,000 - £38,000 per annum (dependent on experience) Full-time | Permanent

Have you got a passion for food? Does a quirky, growing, independent business excite you? If so, Zachary Daniels has an incredible opportunity in the vibrant Borough Market as a Concession Manager.

This is a unique opportunity to lead a specialist Food concept focused on premium, artisanal food products sourced from renowned producers across the UK and Europe. With ambitious expansion plans ahead, this role offers a genuine opportunity to be part of an inspiring growth journey.

The Role

As a Concession Manager, you will take full ownership of the day-to-day running of a busy, high-footfall store in one of London's most iconic food destinations. You will lead from the front, driving commercial performance while delivering an exceptional customer experience.

Key Responsibilities:

Oversee daily retail operations, ensuring smooth and efficient store performance

Drive sales in a fast-paced environment and inspire your team to exceed targets

Lead, coach and motivate your team to deliver outstanding customer service

Develop strong product knowledge and ensure your team confidently shares this with customers

Manage stock control, conduct regular stock assessments and coordinate with warehouse teams

Recruit, train and develop new team members

Maintain strong relationships with market management to ensure operational excellence

Conduct regular team briefings and performance reviews

Implement effective merchandising strategies to maximise visual impact and sales

Ensure compliance with all health & safety and operational standards

Foster a positive, motivated working environment where the team can thrive

About You

We're looking for a confident, commercially minded retail leader who thrives in a dynamic setting.

Minimum 2 years Management experience

Available 5 days per week, including weekends

Proven ability to drive sales and deliver against KPIs

Strong leadership skills with the ability to motivate and develop a team

Excellent communication skills with a professional, polished approach

Highly organised with strong numerical and analytical ability

Proactive, adaptable and solutions-focused

Comfortable working under pressure in a busy retail environment

BH35645